Verizon has a very annoying installation application. It is aimed squarely at non-technical types, which means it will do nothing but bug the hell out of us techies. I must say, it was well done and I think my mom would be able to do an install... that is if the Verizon servers were actually working.
The DSL light on the DSL modem would only stay on for 2 minutes before it would start blinking, meaning no connection. While going through the setup for the first 8 times, the program would get to the point where it was supposed to connect to the Verizon servers and the DSL would go out. Of course there is no way to skip to the end, so every time you had to start over from the beginning.
After a while the DSL light stayed on, but the install would never complete. So, I decided to give Verizon a call. "Please stay on hold while we assist other customers. The current wait time is... 30 minutes." Yipee. After 15 minutes they hung up on me. Typical. So I wanted another 10 minutes and gave them a call back. Same speil, "30 minutes". About 20 minutes later I got a human on the line and they walked me through setting the modem up and creating a password and all of the other fun hoops you have to jump through to get online.
So, this is my first post from my new house, using my new DSL in my new computer room. WOOT! Now I just have to get the networking setup so the rest of the family can use the internet too :)
Posted by carl at August 4, 2004 10:12 PM
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